SHARE LOVE REWARDS PROGRAM POLICY, www.PreciousMoments.com
Effective January 1, 2020
Precious Moments Family of Companies, Inc., its entities and divisions Precious Moments Company, Inc., and Precious Moments, Inc., and its non-profit organization Precious Moments Foundation, including Precious Moments Chapel Gift Shoppe (“PMFOC”, “Company”, “we”, “us”, “our”) value our Customers’ support and devotion to the PRECIOUS MOMENTS® and NE’QWA ART® brands, merchandise, and services. Effective September 15, 2019, the digital loyalty program for merchandise purchased through the Website division of Precious Moments Family of Companies, Inc., specifically orders placed through PreciousMoments.com (the “Site”), is the “Share Love Rewards Program”, herein referred to as “Share Love Rewards Program”, “Share Love Rewards”, or “Program”. Prior to September 15, 2019, the digital loyalty program for the Site operated as “Share The Gift Of Love Rewards”, herein referred to as “Prior Program”. Share Love Rewards Program operates under the terms and conditions set forth herein (“Program Terms”), and the published Legal Terms and Conditions to which it is annexed, unless expressly stated herein. In the event of a conflict between these Program Terms and the Legal Terms and Conditions, the Legal Terms and Conditions shall prevail. The Program Terms outlined herein govern the Company’s relationship and expectations to users of the Share Love Rewards Program (collectively “Customers”, “Participants”, “you”, or “your”), including how Customers earn, manage, and redeem rewards (herein after referred to as “Points” or “Rewards”) through qualifying actions on the Site.
1. Customer Acknowledgement. By creating a PreciousMoments.com Shopping Account (“Shopping Account”) to earn and redeem Rewards through the Program, and your continued participation in the Program, you agree that (i) you have read, understand, and agree to abide by the published Legal Terms and Conditions of the Company; (ii) you have read, understand, and agree to abide by these Program Terms, including any subsequent changes to these Program Terms, which when made effective are incorporated into these Program Terms; and (iii) you consent to the collection, use, and disclosure of certain personal data by the Company and any authorized third-party service providers in accordance with the Company’s Privacy Policy.
2. Eligibility.
a. Participation Requirements. Share Love Rewards Program is open to all individuals age eighteen (18) years or older who (i) do not already have a Shopping Account; (ii) has not previously been terminated, restricted, and/or prohibited from the Share Love Rewards Program or the Prior Program; (iii) is a Customer in good-standing with the Company; (iv) resides in a jurisdiction which legally permits participation in a loyalty program.
b. Participation Obligations. Participant must meet minimum Participation Requirements and be logged into a Shopping Account, with a valid email address, in order to earn Points and redeem eligible Rewards.
c. Participation Fees. Share Love Rewards Program is free to join and participate, outside of normal merchandise and services purchases. There are no registration, membership, or participation fees or minimum balance requirements to participate in the Program.
d. Prior Program. Share Love Rewards Points can only be earned on current and future Qualifying Actions, as such term is defined herein. Qualifying Actions made prior to September 15, 2019 are ineligible for earning Points. Points earned under the Prior Program (September 2, 2015 – September 14, 2019) were automatically transferred to Participant’s Share Love Rewards Account balance on or about September 15, 2019.
e. Location. Share Love Rewards Program is only available for PRECIOUS MOMENTS® and NE’QWA ART® branded merchandise and Qualifying Actions completed through the Site. Orders placed through Precious Moments Mail Order Division (including orders placed via Catalog Order Forms, email, fax, post, or phone-in orders) and Precious Moments Foundation (including Precious Moments Chapel Gift Shoppe) are ineligible for earning Points or redeeming Rewards.
3. Earning Points.
a. Qualifying Actions. Participants are afforded five (5) ways to earn Points, collectively referred to herein as “Qualifying Action(s)”. Each Qualifying Action is assigned a specific Point value. Posting of Points occurs during normal business hours only, Central Time, within forty-eight (48) hours of completion of the Qualifying Action, unless otherwise stated.
Account Creation: Customers creating a new Shopping Account, with a valid email address, earn one hundred (100) Points.
Shopping: Customers earn one (1) Point for each one U.S. dollar (USD 1.00) spent on qualifying orders placed via the Site. Points earned through purchases are calculated on the subtotal purchase amount in whole dollars, rounded to the nearest whole dollar. For example, a subtotal amount of $64.37 earns 64 Points. A subtotal amount of $64.58 earns 65 Points. Taxes, import/customs duties, shipping and handling, or other processing charges do not earn Points.
Birthday Bonus: Customers sharing their birthday (month/day) within the Share Love Rewards Account dashboard (“Rewards Dashboard”) earn five hundred (500) Points on their birthday. Points earned from Birthday Bonus are posted to your Share Love Rewards Account balance at midnight (Central Time) on the date provided as your birthday.
Share: Customers earn ten (10) Points for each “share” of a unique link generated within the Rewards Dashboard on Twitter and/or Facebook.
Referral: Customers earn five hundred (500) Points for referring a friend to the Site through the use of a unique link generated within the Rewards Dashboard when the friend uses the link and associated code to complete their first order on the Site.
b. Offers/Promotions, Bonus Points. Occasionally, the Company will offer incentives to earn Bonus Points. A Qualifying Action may or may not be required to earn Bonus Points. Customers are not obligated to participate in any Offer/Promotion or other opportunity to earn Bonus Points. Posting of Bonus Points vary by the incentive terms published by the Company.
4. Rewards Tiers.
a. Precious Moments Collectors’ Club® Member Rewards Tier. Customers with an active, paid Precious Moments Collectors’ Club® membership activated through U.S. Club Headquarters are automatically enrolled in the “Collectors’ Club Member Rewards Tier”. Collectors’ Club Members earn Rewards three (3) times faster than the Share Love Rewards Tier (non-Club Member). Tier will automatically revert to Share Love Rewards Tier when (i) Collectors’ Club membership expires and is not renewed for a period of one (1) month from the date of expiration; or (ii) Collectors’ Club membership is not reactivated through U.S. Club Headquarters.
b. Share Love Rewards Tier. All Customers, except Collectors’ Club Members, are automatically enrolled in Share Love Rewards Tier upon activation of their Shopping Account and Share Love Rewards Program Account.
5. Redemption.
a. Value. Points are eligible for Rewards redemption on most merchandise and services available on the Site. Redeemed Share Love Rewards Points are processed in the form of digital gift certificates in specific denominations (“Rewards”) redeemable for purchase of qualifying merchandise and services on the Site. Points have no cash value and cannot be redeemed for cash, merchandise, or services.
|
REWARD |
COLLECTORS’ CLUB MEMBER REWARDS TIER |
SHARE LOVE REWARDS TIER |
|
$1.00 off |
33 Points |
100 Points |
|
$3.00 off |
100 Points |
300 Points |
|
$5.00 off |
166 Points |
500 Points |
|
$7.00 off |
233 Points |
700 Points |
|
$10.00 off |
333 Points |
1,000 Points |
|
$15.00 off |
500 Points |
1,500 Points |
|
$20.00 off |
666 Points |
2,000 Points |
|
$25.00 off |
833 Points |
Not eligible |
|
$30.00 off |
1,000 Points |
Not eligible |
|
$35.00 off |
1,166 Points |
Not eligible |
|
$50.00 off |
1,666 Points |
Not eligible |
|
$75.00 off |
2,500 Points |
Not eligible |
b. Qualifying Purchases. Rewards cannot be redeemed for taxes, custom/import duties, shipping/handling or similar processing charges, cash, credit, or digital gift certificates. Rewards can be redeemed in combination with other offers, coupons, discounts, and promotions. Company reserves the right to limit maximum discounts and redemption period.
c. Combining Discounts. Redeemed Share Love Rewards Points are processed in the form of a unique digital gift certificate code and can be combined with other offers, coupons, discounts, and promotions. Multiple unique digital gift certificate codes can be applied to a single transaction, but only one (1) coupon code or source code can be applied per transaction.
d. Process. Redeemed Share Love Rewards Points are processed in the form of a unique digital gift certificate code, in specific denominations. Participants may redeem eligible Rewards in specific denominations based on their Reward Tier using their Rewards Dashboard or by contacting our Customer Care Specialists via phone (during normal business hours).
Click: Follow the below steps to begin your order and redeem eligible Rewards from the Rewards Dashboard.
1) Log in to your Shopping Account; add items to your cart.
2) Click “Balance” button on the lower-left of the screen to access your Share Love Rewards Account.
3) Click “My Rewards” tab to view eligible Rewards and redeem Points for eligible Rewards. Reward tiers that are locked (unearned) are greyed out.
4) Choose Reward level. Click “Confirm” to claim your Rewards Gift Certificate.
5) Copy the unique digital gift certificate code from the confirmation screen or the confirmation email sent to the email address on your Shopping Account. Return to your cart.
6) Choose “Add Gift Certificate”. Paste the unique digital gift certificate code, click “Apply”.
Toll-Free Call: 866-336-2554 to redeem Rewards and place your order with our Customer Care Specialists.
6. Program Maintenance.
a. Account Errors and Adjustments. At any time and at the Company’s sole discretion, the company may (i) correct, adjust, or otherwise update the amount of Points credited to a Participant’s Share Love Rewards Account balance; (ii) access a Participant’s Share Love Rewards Account; (iii) modify, alter, or otherwise update a Participant’s Rewards Tier; or (iv) suspend or terminate a Participant’s Share Love Rewards Account. Participants may, from time to time, question their Share Love Rewards Account balance or earning or redemption history. To request a review or adjustment of your Share Love Rewards Account or balance, please contact our Customer Care Specialists via the Site Contact Us tab or via phone or email (during normal business hours).
Click: to send a message to our Customer Care Specialists
Toll-Free Call:866-336-2554 | Email: CustomerService@PreciousMoments.com
Normal Business Hours:
Monday – Friday 8:00am – 6:00pm CT Saturday 9:00am - 4:00pm CT
b. Customer Termination. Company reserves the right to suspend, restrict, or terminate Customer access to the Program in the event Company believes Customer has (i) acted in a manner inconsistent with applicable laws, regulations, or ordinances; (ii) failed to complete a transaction due to insufficient or fraudulent funds; (iii) breached or violated any of these Program Terms or the Legal Terms and Conditions; (iv) fraudulently claimed or redeemed Points or Rewards; (v) attempted to transfer, sell, or barter Points or Rewards; (vi) fraudulently claimed or used Points, a Rewards Tier, or a unique digital gift certificate code, or otherwise attempted to defraud the Company; (vii) requested to cancel or terminate their Shopping Account or Program Account; (viii) activated a new Shopping Account or Program Account in an effort to circumvent Company’s decision to cancel, suspend, or terminate a Shopping Account, Program Account or Prior Program Account. In the event of Customer Termination: (i) Customer waives any claim or right to redeem eligible Rewards for merchandise, cash, credit, or other interest; (ii) Customer waives any right to participate in Share Love Rewards Program in a future account; (iii) Company has no obligation to Customer and will not compensate or otherwise reimburse Customer for eligible or ineligible Points or Rewards unclaimed at the time of cancellation or termination. Customers choosing to cancel their participation in the Program can abandon their Program Account at any time, or contact our Customer Care Specialists to close their Shopping Account or Program Account via the Site Contact Us tab or via phone or email (during normal business hours).
Click: to send a message to our Customer Care Specialists
Toll-Free Call:866-336-2554 | Email: CustomerService@PreciousMoments.com
Normal Business Hours:
Monday – Friday 8:00am – 6:00pm CT Saturday 9:00am - 4:00pm CT
c. Program Termination. Company reserves the right to terminate the Program, wholly or in part, at any time. In the event Company wholly terminates the Program, Company shall endeavor to notify Customers at least thirty (30) days prior to termination date by, minimally, a mailing sent to subscribed Customers’ email address and a public notice on the Site. Customers shall be afforded not less than thirty (30) days from the notice date to redeem eligible Rewards. Customer shall forfeit any unclaimed Reward upon the Program termination date. Unless otherwise stated in the termination notice, all Program Terms apply.
d. Redemption Period. Share Love Rewards Points expire one year from the date of issuance. Expiration dates can be reset by completing a Qualifying Action. Expired Points cannot be reset, recovered, or redeemed after the expiration date. Company reserves the right to modify the terms of the Program, including but not strictly limited to: redemption or accrual value, qualifying purchases, process, and expiration dates at any time during the Program, without notice to any Customer.
e. Returned Merchandise. In the event Customer returns any merchandise under the terms of the published Returns, Exchanges, And Limited Warranty Policy, Points earned on returned or refunded merchandise are deducted from the Share Love Rewards Program Account balance upon completion of the return or refund. Points redeemed on orders are not credited to the Customer’s Share Love Rewards Account upon return or refund of the item(s).
f. Lost/Misplaced Gift Certificate Code. Points are deducted from your Share Love Rewards Account balance once a Reward is confirmed and a unique digital gift certificate code is generated. Each unique digital gift certificate code is saved and viewable from the “History” tab of the Rewards Dashboard and within the confirmation email sent to the email address on your Shopping Account upon completion of Reward redemption. The Company is not responsible for and has no obligation to any Participant for any lost, stolen, unused, or misplaced digital gift certificate code.
g. Incomplete Transactions. Points are deducted from your Share Love Rewards Account balance once a Reward is confirmed and a unique digital gift certificate code is generated. Each unique digital gift certificate code can only be used one (1) time.
h. Points Expiration. Share Love Rewards Points expire one (1) year from the date of issuance. Expiration dates can be reset by completing a Qualifying Action. Expired Points cannot be reset, recovered, or redeemed after the expiration date.
i. Transferring Points. Earned Points do not constitute property of the Participant. Earned Points are for Participant’s benefit only and cannot be transferred, gifted, or donated to any other Participant or Share Love Rewards Program Account at any time, regardless of reason or Participant’s request. Participants can choose to redeem Rewards and share the unique digital gift certificate code with a friend for the friend to apply to their Site order.
j. Account Updates. Participants are free to opt-out of receiving email updates related to Share Love Rewards. From the “Profile” tab on the Rewards Dashboard, choose “Cancel Membership” option. Participants who opt-out of receiving email updates are still eligible to earn Points and redeem Rewards. The “Cancel Membership” option will only unsubscribe the Participant from receiving email updates related to Share Love Rewards; subscription to and account/profile settings with Company’s other email newsletters and transactional emails are not affected. The “Cancel Membership” option will not cancel or delete your Precious Moments Collectors’ Club® membership. Participants can opt-in and opt-out of Program notifications at any time using the Program Dashboard or by contacting our Customer Care Specialists via the Site Contact Us tab, or via phone or email (during normal business hours).
Click: to send a message to our Customer Care Specialists
Toll-Free Call:866-336-2554 | Email: CustomerService@PreciousMoments.com
Normal Business Hours:
Monday – Friday 8:00am – 6:00pm CT Saturday 9:00am - 4:00pm CT
7. Additional Program Terms.
a. Limitation of Liability. Company is not responsible or liable to any Customer for (i) any loss, misdirection of, or delay in accrual of earned Points, redeemed Rewards, confirmation, or Program notification, update, or modification; (ii) any errors published in relation to the Program or merchandise, including but not strictly limited to: availability, pricing errors, typographical errors, errors of description, system/operational errors whether temporary or persistent, or errors in crediting or debiting Points from a Participant’s Program Account; or (iii) Customer’s manipulation to, theft of, fraudulent earning of, or unauthorized redemption of Points or Rewards. IN NO EVENT WILL PRECIOUS MOMENTS FAMILY OF COMPANIES, INC., PRECIOUS MOMENTS COMPANY, INC., PRECIOUS MOMENTS FOUNDATION, OR THE SUBSIDIARIES, OFFICERS, EMPLOYEES, AND AGENTS OF EACH BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE SHARE LOVE REWARDS PROGRAM, THESE PROGRAM TERMS, THE COMPANY’S PRIVACY POLICY, THE COMPANY’S LEGAL TERMS AND CONDITIONS, OR THE COMPANY’S OPERATION OF THE PROGRAM.
b. Interpretation. The interpretation of these Program Terms are at the sole discretion and decision of the Company. All decisions made by Company are final. In the event of any discrepancy between the English version and any translated version of these Program Terms, the English language version will govern.
c. Waiver of Liability. Company’s waiver of any breach of these Program Terms by any Customer does not constitute a waiver of any prior or subsequent breach of these Program Terms. Company’s failure to act upon a breach of these Program Terms by any Customer will not be deemed as a waiver of any rights or remedies the Company may have against that or any other Customer. Company may, from time to time at its sole discretion, waive certain Program Terms in conjunction with a promotion or offer to provide Customers with enhanced benefits, options, or Rewards.
d. No Warranties or Representation. Company makes no warranties or representations, either expressed or implied, with respect to availability, type, quality, or fitness of goods or services provided through the Program.
e. Governing Law. These Program Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without giving effect to the principles of conflict of law and the courts within Missouri will be the only courts of competent jurisdiction.
f. Use of Personal Information. The information Participant provides to the Company as a result of Participant’s acceptance to and continued use in the Program is processed in accordance with the Company’s published Privacy Policy. Certain Personal Information, as such term is defined within the Privacy Policy, relevant to Company’s successful administration of the Program may be disclosed to third-party service provider(s). Such Personal Information includes but is not limited to a Participant’s: (i) name; (ii) email address; (iii) birth date; and (iv) social media username/log-in ID. Participation in the Program implies Participant’s consent to receive email communication from the Company and/or its designated third-party service provider(s) relative to the Program.
g. Taxes. Declarations of applicable federal and state taxes are the sole responsibility of the Participant.
8. Contact Us. For questions about the Share Love Rewards Program or these Program Terms, contact our Customer Care Specialists via the Site Contact Us tab, via phone or email (during normal business hours), or post.
Click: to send a message to our Customer Care Specialists
Toll-Free Call: 866-336-2554 | Email: CustomerService@PreciousMoments.com
Mail To:
Precious Moments Company, Inc.
Attn: Customer Service (Mail Order Division)
4105 Chapel Road,
Carthage, Missouri 64836 U.S.A.
Normal Business Hours:
Monday – Friday 8:00am – 6:00pm CT Saturday 9:00am - 4:00pm CT