RETURNS, EXCHANGES, AND LIMITED WARRANTY POLICY, www.PreciousMoments.com
Effective January 1, 2020
Our Warranty Policy extends to all PRECIOUS MOMENTS® and NE’QWA ART® branded merchandise purchased through Precious Moments Mail Order Division, including PreciousMoments.com, and orders placed via phone or via email to Precious Moments Company, Inc. Customer Care Specialists.
1. Damaged or Defective. Customers with damaged or defective merchandise can, within thirty (30) days of purchase, notify our Customer Care Specialists to obtain a Return Merchandise Authorization to return any eligible product. Once the damaged or defective merchandise is received to Precious Moments Company, Inc., at your choice, we will issue a full refund of the purchase price, less shipping and handling, or send a replacement item. A Return Merchandise Authorization must accompany the damaged or defective product along with all original packaging.
2. Dissatisfied or Not-As-Expected. Customers in receipt of incorrect merchandise or dissatisfied with their purchase can, within thirty (30) days of purchase, contact our Customer Care Specialists for instructions on how to return any eligible item to Precious Moments Company, Inc. along with the original purchase receipt and all original packaging and inserts for a full refund of the purchase price, less shipping and handling.
3. Share Love Rewards Program. All Share Love Rewards Program Points earned on returned and/or refunded purchases are deducted from the Customer’s Share Love Rewards Account upon completion of the return/refund. Returned Points are not eligible for Reward redemption. Please review the full Share Love Rewards Program Policy for details.
4. Ineligible Product. Due to the unique nature of personalized items and Customizable Figurines, these items are not eligible for return or exchange, except in the instances of the product being received to the Customer damaged or defective.
5. Customer-Initiated Returns and Exchanges. Customers can initiate the Return and/or Exchange process for eligible PRECIOUS MOMENTS® and NE’QWA ART® branded merchandise purchased through PreciousMoments.com by logging into their Shopping Account and following the instructions on the Orders and Returns tab of the Site. Customers may receive a confirmation email or other communication acknowledging receipt of the Return or Exchange request, however, Customer must contact our Customer Care Specialists (during normal business hours) to confirm online submission of the Return and/or Exchange request.
6. Limited Product Warranty. Our Warranty Policy does not apply to PRECIOUS MOMENTS® and NE’QWA ART® branded items purchased through authorized retail stores or marketplace sellers (approved third-party resellers on Amazon.com, Google Shopping, Walmart.com, or other online retailers), including Precious Moments Foundation, Precious Moments Chapel Gift Shoppe, and PreciousMomentsChapel.org. Any warranty issues with respect to authorized resellers must be directed to the authorized reseller. Furthermore, purchases from unauthorized resellers, even if otherwise “new” products, void warranty protection. For the avoidance of doubt, only products purchased through Precious Moments Mail Order Division are covered by this Warranty Policy.
7. Contact Us. For questions about a Return, Exchange, or our Warranty Policy, contact our Customer Care Specialists either via phone, via email (during normal business hours), or post.
Toll-Free Call: 866-336-2554 | Email: CustomerService@PreciousMoments.com
Mail To:
Precious Moments Company, Inc.
Attn: Customer Service (Mail Order Division)
4105 Chapel Road,
Carthage, Missouri 64836 U.S.A.
Normal Business Hours:
Monday – Friday 9:00am – 5:00pm CT